Thank you for your partnership with eBay Commerce Network.  We’ve been proud to see our platform evolve over the past two decades. We want to continue providing customers with the best possible selling and buying experience. As a result, we are focusing on business that complements our core marketplace and discontinuing eBay Commerce Network effective May 1st, 2019. We are committed to enhancing our advertising portfolio throughout 2019 and hope you consider exploring our advanced core advertising and affiliate marketing opportunities.

Frequently Asked Questions

Q: Why is eBay discontinuing eBay Commerce Network?

A:  For the health of the core marketplace, eBay is making a concerted effort to shift its reliance from third-party advertising to first-party advertising.  

Q: What does this mean for eBay Commerce Network customers?

A: Effective May 1st, 2019, all eBay Commerce Network advertising operations will be discontinued. Merchants will no longer receive traffic and sales from our network of publishers.  Publishers will no longer receive inventory and earn referral revenue from our network of merchants.

Q: Will eBay be replacing eBay Commerce Network?

A: No. However, we encourage ECN merchants to leverage Promoted Listings and other core advertising solutions to boost visibility on eBay. We encourage ECN publishers to join eBay Partner Network to access over a billion listings on eBay.

Q: Will I continue to have access to my reporting?

A: Access to Publisher Account Center and Merchant Account Center will be available until June 28th, 2019. Reporting sent via FTP will also remain secure and will be available until June 28th, 2019. Please download any reporting or account information before June 28th, 2019.

Q: What steps should I take during this transition?

A:

For publishers:

  1. Remove all ECN data and marks from your sites after May 1st, 2019
  2. Disable your ECN API and feed integrations

For merchants:

  1. Discontinue delivery of merchant content after May 1st, 2019
  2. Pay all outstanding invoices (if applicable)

 

Q: Do I need to delete my account from eBay Commerce Network?

A: No. Traffic will automatically stop after May 1st, 2019.

Q: Will customer service be available after the discontinuation?

A: Yes. eBay will continue to review and address incoming support emails through June 28th, 2019.

For publisher support, please contact publishersus@ebaycommercenetwork.com

For merchant support, please contact merchantsupport@ebaycommercenetwork.com

Q: I’m a merchant with a remaining balance in my account after May 1st. How do I receive a refund?

A: We will process and refund account balances beginning in mid-May 2019. The remaining account balance will be credited back to the original source of payment. If you paid manually, please reach out to customer support with your merchant ID and your PayPal or banking information.   

Q: When will I receive payment for publisher referral revenue earned in April?

A: We will remit payment for April by or before June 1st, 2019.

 

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